Internal Revenue Service (IRS)

IRS fills newly formed chief taxpayer experience officer role

The appointee will continue his current responsibilities alongside his new duties

The Internal Revenue Service (IRS) has announced that Ken Corbin will fill its newly created chief taxpayer experience officer role.

Designed to unify and expand efforts across the agency, the formation of the position belongs to a wider effort related to the Taxpayer First Act.

It is the first position to be created under the act, which was passed in July 2019 and delivered to Congress earlier this month.

Ken Corbin will retain his current responsibilities as wage and investment commissioner at the IRS, while simultaneously taking on the taxpayer experience officer’s duties.

He said: “I’m excited for this opportunity and, with my dedicated taxpayer experience office team, look forward to helping the IRS continue to earn the trust and respect of every American. We want to help taxpayers and we will.”

Envisaged to work in coordination with the national taxpayer advocate, Corbin will be tasked with setting a strategic direction for improving the taxpayer experience and identifying opportunities for improvements to its services.

Erin Collins, national taxpayer advocate, dubbed the selection of Corbin as an “excellent choice”.

She said: “With Ken serving in this role, TAS will have a dedicated resource on the IRS operations side whose job is to address taxpayer problems. 

“I believe his broad knowledge of tax administration, his understanding of issues impacting taxpayers, taxpayer service and taxpayer rights, and his demonstrated commitment to do the right thing will be a benefit for all taxpayers.”

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