Brown Smith Wallace has revealed that Jodi Benson, senior consultant in Advisory Services, recently became the firm’s first employee to complete Prosci’s change management certification program, the most widely attended change management certification in the world.
The Prosci certification program, currently utilized by 80% of Fortune 100 companies, is a change management program that combines scientific principles with a focus on the people side of change to deliver “exceptional” training programs and ensure “optimal customer experience”. Its methodology was developed from the world’s largest body of change management research compiled over the last 20 years.
The firm said Benson decided to pursue the certification after noticing clients’ “growing need for assistance” navigating change, especially amid the Covid-19 pandemic.
The Prosci certification complemented Benson’s existing background in operational training and development, allowing her to reinforce many of the ideas she was already familiar with while learning new change management concepts and best practices.
Benson said: “This certification provides me with proven tools and methodologies to ask the right questions and guide clients through their change efforts. Performing a health check, or initial assessment, helps us understand where they’re at right now and how we can help strengthen their approach and fill in the gaps.”
Change management services are delivered through the firm’s Business Performance Consulting service line. This team helps organizations analyze current operations and find opportunities to reduce waste, improve efficiency and effectiveness, and support the growth and evolution of their organization.
As a newly certified Prosci Change Practitioner, the firm added Benson’s immediate focus is to create awareness of change management and its “tremendous value” on improving projects of all sizes.
She is hoping to help others understand just how pervasive the need for change management is in the workplace and how “instrumental” a good understanding of change management can be to give clients a better return on investment.